Questions the Lab is designed to answer.
Research questions and methodology are configurable and versioned — final instruments and definitions require academic validation before any live research.
Research questions.
Method, in four stages.
Define a measurable reference point and KPI set for one real workflow.
Design and deliver a bounded, vendor-neutral implementation.
Track outcomes at 30/60/90 days with full provenance per KPI.
Optional 6 and 12-month longitudinal observation and analysis.
Integrity principles.
Implementation is a measured intervention under a protocol, not a generic automation service.
We study outcomes, not adoption of any preferred model, cloud or supplier.
No productivity claim without a documented pre-intervention reference point.
No automated final selection, rejection, research conclusion or governance approval.
Unsuitable, cancelled and unsuccessful interventions are recorded, not hidden.
Operational, research and anonymised layers are distinct; consent is versioned per purpose.